Frequently Asked Questions
Everything you need to know about your Felix Gray shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn items in their original packaging. Returns are free for domestic customers, and refunds are processed within 5-7 business days of receipt.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I ensure I'm ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Yes, Felix Gray is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and partner exclusively with factories that adhere to fair labor standards and environmental certifications.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.