Returns & Exchanges
We want you to love your frames, which is why we offer a 30-day risk-free return or exchange window from the date of delivery. All returned items must be in their original, unworn condition with all packaging included.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.
Pack Your Frames
Place the eyewear securely back in its original hard case and shipping box to ensure it arrives back to us safely.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected, we will issue your refund or ship your new pair.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing